Frequently asked questionsGood questions.
Quick answers about ordering, artwork and delivery.
How do I get a price?
Every product page has a quote form. Choose your size, options and quantity, add the item to your quote and send it. We reply by email with your price. For unusual jobs, send us the details through the contact page.
Do I need to have my artwork ready?
No. You can upload finished artwork, design online with a free template, or book one of our design service packages.
Will I see a proof before printing?
Yes. Every order is proofed, and we only print once you have approved it. Please check spelling, phone numbers and sizes carefully.
How long will my order take?
Current turnaround is 3 to 4 business days from proof approval. Timing varies by product and quantity, and we confirm it when you order. Regular customers get quicker turnaround.
What delivery options are available?
Delivery options are available across Melbourne. Next-day delivery is available on selected products when you order before 2pm Melbourne time. Pick-up from Glenroy is available by appointment.
Can I visit to look at samples?
Yes, by appointment. Call 1300 654 772 or message us on WhatsApp to arrange a time between 9am and 5pm, Monday to Friday.
Can I reorder a previous job?
Yes. Call, WhatsApp or reply to your quote email and we will reprint from the approved artwork we keep on file.
Is there an offer for new customers?
Yes. New customers get 10% off. Mention it when you send your quote request and we will apply it to your first order.
What do regular customers get?
Regular customers get unlimited design revisions and quicker turnaround on their orders. Ask us about it when you place your next order.
Do you offer trade pricing?
Yes. Designers, sign companies, agencies and other resellers can apply for a trade account on the Trade and Resellers page.
Not sure what you need?
Tell us about the job and we will suggest the right product, size and material. Mon to Fri, 9am to 5pm. Visits by appointment.